After placing my glove order, I was contacted quickly to confirm details and customization options. Once finalized, it only took about 13 days to produce the glove. Confirmation of this, along with photos, was communicated promptly by the supplier. Shipping was really quick (9 days). Then I was finally able to see the glove, and I am completely impressed. The photos the supplier sent me, while clear and high quality, did not do the glove justice. It exceeded my expectations. The materials are top notch. The craftsmanship is better than mass produced gloves three times the price. I will be recommending this supplier to anyone I know looking for a new glove. I felt like I took a huge risk when I put the order in initially, but after seeing the quality of the glove I feel silly for ever having a doubt. This is a beautiful glove. I am more than pleased with my purchase and you will be too. Can't wait to break it in.